Customers can confirm tour bookings via WhatsApp, email, or direct communication with our travel consultants.
A deposit is required to secure and confirm all bookings. The remaining balance shall be paid before arrival or upon tour commencement depending on the agreed service arrangement.
All booking information provided by customers must be accurate and complete, including:
Full name
Passport details
Contact information
Travel dates
Special requests (if any)
Tour confirmation will be issued after deposit payment is successfully received.
Cancellation requests must be submitted via email or WhatsApp.
Refund conditions are applied as follows:
| Cancellation Time | Refund Policy |
|---|---|
| More than 15 days before departure | 80% refund |
| From 7 to 14 days before departure | 50% refund |
| Less than 7 days before departure | No refund |
Refund processing time may vary depending on the payment method and banking procedures.
Certain services such as flights, train tickets, cruise bookings, or third-party services may be subject to separate cancellation policies.
NAM DANG TRAVEL AND TRADING COMPANY LIMITED is committed to providing services according to the confirmed itinerary and agreed service standards, including:
Tourist transportation services
Hotel and accommodation arrangements
Halal or Muslim-friendly meal support where applicable
English-speaking guides or support staff
Muslim-friendly travel assistance and consultation
Service quality may vary depending on destination conditions, local suppliers, weather conditions, or peak travel seasons.
The company is responsible for:
Providing services according to the confirmed itinerary
Supporting customers throughout the trip
Coordinating transportation, accommodation, and related services
Informing customers promptly of any schedule changes or unexpected situations
Customers are responsible for:
Providing valid passport and travel information
Following tour schedules and local regulations
Making payments according to the agreed timeline
Respecting local customs, culture, and laws during the trip
We currently accept the following payment methods:
Bank transfer
Wise transfer
International transfer
Cash payment
Additional payment methods may be available depending on customer location and booking arrangements.
The payment process is conducted as follows:
Customer confirms the itinerary and requested services
Deposit payment is made to confirm the booking
Company sends booking confirmation via email or WhatsApp
Remaining balance is paid before arrival or upon tour commencement depending on the service agreement
Payment confirmation will be sent via WhatsApp or email after the transaction has been successfully received and verified.
Customers are advised to keep payment receipts or transaction records for reference purposes.
NAM DANG TRAVEL AND TRADING COMPANY LIMITED respects and protects customer privacy.
Customer information collected during booking or communication processes may include:
Full name
Contact details
Passport information
Travel preferences
Payment-related information
We are committed to:
Protecting customer personal data
Not selling or sharing customer information with unauthorized third parties
Using secure communication methods where possible
Maintaining confidentiality of customer information shared via WhatsApp, email, or booking forms
Customer information may only be shared with relevant service providers strictly for tour operation purposes.
Tour itineraries may be adjusted due to:
Weather conditions
Transportation issues
Government regulations
Safety considerations
Force majeure events
The company reserves the right to modify schedules, accommodations, transportation, or activities when necessary to ensure operational safety and service quality.
The company shall not be held responsible for:
Delays caused by airlines or transportation providers
Natural disasters
Government restrictions
Personal accidents or loss of belongings during the trip
Customers are strongly encouraged to purchase suitable travel insurance before traveling to Vietnam.
We strive to provide Muslim-friendly and halal-supported travel experiences throughout Vietnam.
In some remote destinations or rural areas, halal-certified restaurants, prayer facilities, or Muslim-friendly services may be limited. In such cases, suitable alternatives will be arranged whenever reasonably possible.
We continuously work with local partners and suppliers to improve Muslim-friendly travel experiences for our guests.
Indonesia
Malaysia
